FREQUENTLY ASKED QUESTIONS
Q. How long does the shipping take?
A. We do our best to get the package to your home as quickly as possible, we provide a tracking code to view the status of your order.
Most orders are delivered in 6-12 business days.
Q. How long will it take to receive a tracking number?
A. It usually takes between 1-3 days.
Q. How can I pay?
A. Accepted payment methods are Paypal, credit card and wire transfer; if you wish to proceed with wire transfer please contact us via whatsapp.
Q. When I receive my order do I get a confirmation number?
A. Yes, you will receive an order confirmation e-mail with an order number immediately after placing your order.
Please contact us if you do not receive one within 24h.
Q. Who can I contact if I have problems with my order?
A. All inquiries can be submitted to the contact us page or through the whatsapp chat. We have a very attentive customer service team. We make sure the problem is resolved as quickly as possible.
Q. If I enter my e-mail address will I sell my information?
A. We do not sell any information. Emails are only for tracking and sending newsletters about our promotions and discounts codes.
Q. Are customs fees charged to the customer?
A. For most countries the customer will not have to pay customs duties.