RETURN POLICY

We have a 7-day money-back guarantee policy, extendable to 30 days when you select "Premium" shipping, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at info@fluffwinter.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
NOTE: shipping costs to return goods that are undamaged but not wanted anymore will be paid by the customer.

Damaged items
If you select "Standard" or "Express" shipping, you have 7 days from when you received your order to report any damage to us and we will refund or return any damaged items upon inspection; If you select "Premium" shipping, you have 30 days from when you received your order to report any damage.

Unwanted items
If you selected "Standard" or "Express" shipping: If you have received the item you ordered but don't want it anymore, you have 7 days to return it to us and we will refund you upon inspection of the goods (NOTE: return shipping fees are to be paid by the customer).
If you selected "Premium" shipping: If you have received the item you ordered but don't want it anymore, you have 30 days to return it to us and we will refund you or exchange your product upon inspection of the goods (NOTE: return shipping fees will be covered by us).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fluffwinter.com.

Late delivery
We try our best to make our deliveries in time, but we are not responsible for unexpected delays throughout the shipping line. If you have selected "Premium" shipping and your parcel was delivered late, we will refund the shipping fees.
However, if you do not wish to keep the products, you will need to return the products to us. After inspection of the goods we will issue a refund. NOTE: shipping costs to return goods that are undamaged but not wanted anymore will be paid by the customer.

Sizing issues
We suggest all customers to visit our size guide to make the best choice regarding sizing. If the size you receive is the one you ordered but you do not intend to keep it, you will need to return the products to us. After inspection of the goods we will issue a refund. NOTE: shipping costs to return goods that are undamaged but not wanted anymore will be paid by the customer. If you received a different size than the one you ordered, we will happily send the correct size completely free of charge.